Warranty policy

DO NOT USE YOUR PRODUCTS UNTIL YOU HAVE READ THE TERMS OF THE WARRANTY. 

All Boyone products purchased on boyone.com come with a limited warranty (“warranty”) as set out below. By using Boyone products,you are ageeing to be bound by the terms of the Boyone limited warranty.

We provide a limited warranty for purchases on boyone.com. The warranty period is measured starting on the date the original consumer purchaser received the products. 

Relevant warranty periods for Boyone Products:

Boyone Wombat  — 24 months

150W solar panel/350 solar panel 500w solar panel — 12 months

Cable/charger (in the package/sold separately) — 12 months

Power Bank — 12 months

Accessories — 6 months

Exclusions and Limitations

This warranty does not apply:

• Non-quality related issues; Items purchased from unauthorized resellers; Purchases without valid proof of purchase; Items that have been refunded; Items that have expired their warranty period; Any defects or damages caused by misuse of products, unauthorized modification, dis-assembly or operation not in accordance with the official instructions or manuals; Any defects or damages caused by exposure to excessive heat, liquids or other external causes; Any defects or damages caused by reliability or compatibility issues when using unauthorized third-party parts; Lost or stolen products; Free products.

Valid Proof of Purchase

• Order number of purchases made through Boyone.com; Sales invoice or order confirmation email that clearly shows the description of the product, its price and sales channel.

Most of our products have an over 12-month warranty. Because most shipping information cannot be found online after 6 months the transport ends (if the original purchaser can’t find it online),  the warranty period is measured starting on the date of purchase by the original consumer purchaser. We will extend the warranty period for you by one month. 

How to claim a warranty

Step 1

To claim a warranty, please contact the Boyone customer service team via email, at cs@boyone.com.

In your email, attach a short video that shows the problem with your product.

Step 2

Once one of our customer service reps processes the claim, you will receive a Return Material Authorization (RMA) form.

If your product meets the requirements of Boyone's warranty policy, you will receive a prepaid shipping label*.

Follow the instructions above on how to properly pack and return items safely.

*Please note that we can only provide prepaid return shipping labels for return packages in the US and Europe. If you need to return the goods in other countries and regions, please contact our customer service team at cs@boyone.com for more details.

Step 3

Boyone will replace the defective item within 15 working days* after confirming that our warehouse has received it. The specifics of how we resolve the situation is subject to the availability of replacement items.

All replacement items will follow the same warranty period as the original defective item or 3 months after replacement, whichever is later.

*Please note that delivery times may change due to force majeure.